Refund Policy
A legal disclaimer
This Refund Policy ensures fairness, accountability, and efficiency. It protects customers by offering refunds for genuine issues while maintaining compliance and sustainability in healthcare distribution.
Scope
This Refund Policy applies to all sales and distribution conducted by Reach Medical Systems Pvt Ltd within Andhra Pradesh and Telangana.
Eligibility for Refunds
Refunds are provided only in cases where products are defective, damaged during delivery, or incorrectly supplied. Products that have been opened, used, or not handled in accordance with the Instructions for Use (IFU) are not eligible for refunds.
Process
Customers must notify Reach Medical Systems Pvt Ltd within 7 business days of delivery to request a refund. All claims are subject to inspection and approval by our quality assurance team.
Refund Method
Approved refunds will be processed through the original payment method within 4–5 weeks (business days).
Exceptions
Refunds are not applicable for delays caused by logistics partners, regulatory restrictions, or circumstances beyond the company’s control.